Delivery & Returns
Delivery Information
At Houston Uniforms, we aim to make ordering school uniform simple, reliable and convenient for families.
Orders are processed as quickly as possible and delivered directly to your chosen address. Delivery times may vary during peak back-to-school periods, but we will always aim to keep customers updated throughout the process.
Greener Delivery Options
As part of our commitment to reducing environmental impact, we also offer consolidated school delivery options where possible.
This allows multiple family orders to be delivered together to schools in a single weekly delivery, helping to reduce packaging, courier journeys and overall emissions.
Where available, customers may be able to select:
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Home delivery
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School collection delivery
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Consolidated weekly school delivery
We are continually looking for ways to improve sustainability across our packaging and delivery processes.
Delivery Charges
Delivery charges are calculated at checkout depending on the delivery method selected.
Free delivery promotions may be available throughout the year.
Returns & Exchanges
We want families to feel confident when ordering from Houston Uniforms.
If you need to exchange an item for a different size or return an unused item, please contact us within 14 days of receiving your order.
Returned items must be:
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Unworn
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Unwashed
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In original condition
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Returned with tags attached where possible
Unfortunately, personalised or embroidered items made specifically for a school may not be eligible for return unless faulty.
Faulty Items
If you believe an item is faulty, please contact us as soon as possible with details and photographs where appropriate. We will always aim to resolve any issues fairly and promptly.
Contact Us
For delivery or returns enquiries, please contact:
A personal note from our founder
As a busy mum of four, I understand first-hand how important it is for school uniform to be both affordable and made to last.
Children grow quickly, uniforms go through daily wear and constant washing, and the cost can quickly add up for families. That’s one of the reasons Houston Uniforms was created — to offer high-quality, reliable uniform at fair prices, without compromising on comfort or durability.
I wanted to create a brand that parents could genuinely trust, with simple online ordering, excellent value and a strong focus on quality for everyday school life.
Thank you for supporting Houston Uniforms.
Joanne Houston-Mullaney
Founder, Houston Uniforms